WhatsApp for eCommerce — B2C

Boost your store's sales with automated WhatsApp campaigns.

Shoppers respond to WhatsApp — not inbox noise. Recover abandoned carts, increase customer loyalty, and grow lifetime value through the messaging channel your customers actually use.

"Email Marketing is Dead. Long Live WhatsApp."

Most agencies chase impressions. We chase outcomes.

We don't do vanity metrics — we build measurable growth.

What's Included

Shopify/Klaviyo Integrations

Seamless integration with your eCommerce stack. We sync customer data, purchase history, and behaviour to power intelligent, personalised messaging.

Abandoned Cart Recovery Flows

Automated sequences that recover lost sales with perfectly timed messages and strategic incentives — dramatically outperforming email with 85% open rates versus 36% for email.

Broadcasts for Promotions & Launches

Reach your customers instantly with new product launches, flash sales, VIP offers, and seasonal campaigns that drive immediate action with 13.4% click-through rates versus 2.6% for email.

Segmented Reactivation Journeys

Win back dormant customers with targeted messaging based on their purchase history, browse behaviour, and lifecycle stage.

Post-Purchase Care & Cross-Sell

Build loyalty through order updates, care guides, usage tips, and intelligent product recommendations that increase repeat purchase rates.

5 Revenue-Driving Automations

1. Cart Recovery

Timeboxed incentives and personalised reminders recover more abandoned baskets than email ever could. Reach customers while purchase intent is still hot.

2. Back-in-Stock Alerts

Instant notifications for high-intent buyers who've shown interest. Turn waitlists into sales the moment products become available.

3. VIP Nurture

Reward your best customers with early access to new products, exclusive bundles, personalised styling tips, and VIP-only offers that build lasting loyalty.

4. Post-Purchase Engagement

Keep customers engaged after the sale with order confirmations, shipping updates, care guides, and smart cross-sell recommendations.

5. Welcome Series

Introduce new subscribers to your brand story, share usage tips, set expectations, and create loyalty hooks that turn first-time buyers into repeat customers.

Start Growing Sales with WhatsApp

Stop losing customers to inbox clutter. Start recovering revenue through the channel they actually read.

"Email Marketing is Dead. Long Live WhatsApp."

Frequently Asked Questions

How do I collect opt-ins?

Multiple touchpoints: website pop-ups, checkout checkboxes, QR codes in packaging, and lead forms on social. We'll implement the right mix for your business and ensure full GDPR compliance.

What types of campaigns work best?

Cart abandonment reminders, VIP-exclusive offers, back-in-stock alerts, and limited-time flash promotions consistently deliver the highest engagement and conversion. Order updates, event reminders, and surveys also perform exceptionally well.

What ROI can I expect?

WhatsApp consistently delivers superior performance: ROAS of 9.1× versus 5.3× for email, and cost per acquisition of £10.96 compared to £18.70 for email campaigns. Most brands see positive ROI within 2-3 months.

How often can I message customers?

We recommend 2–3 campaigns per week for optimal engagement without fatigue. Frequency depends on your audience, product type, and purchase cycle. Transactional messages (order updates, shipping notifications) don't count toward this limit.

How quickly can we launch?

If your customer data is readily available, we can launch in as little as 2 weeks. We handle account setup, integration, template approvals, and testing to ensure compliant, engaging messages.

Is customer data secure?

Yes. WhatsApp uses end-to-end encryption, and we follow GDPR-compliant processes for data handling and consent management. All message logging meets regulatory requirements.